Craig Newmark flew straight to Los Angeles from Dublin in order to share his thoughts on using technology and social media to improve government at the Gov 2.0 Camp LA this past weekend. Newmark, who writes frequently on the topic and has recently been quite active in bringing attention to problems in the Veterens Affairs area, came to speak from a customer service perspective. Although I've seen Craig speak a few times about that, he always adds new anecdotes and provides additional angles on the problem showing how much he thinks about it on a regular basis. But for him, it boils down to the basics. "A lot of customer service is obvious stuff. It's just listening to people." This was the afternoon core conversation on Saturday. (See my earlier post about the conference in general and what transpired the first morning.)

My trip to Gov 2.0 Camp LA commenced with a comedy of errors: lost luggage, a flooded hotel room and flooded streets due to the rains. After a night of little sleep, I arrived at the BlankSpaces co-working location to the company of like-minded people from diverse professional backgrounds but all joining the search for using technology and innovation to improve government. In camp style, we each used the 3 word model to describe why we were there. I thought the focus really centered around engaging new paradigms since people from government, major corporations, start-ups, film industry and media were all together to learn and share ideas.

While there was no shortage of technical expertise present, most of the concepts discussed spoke to a high level of education and interest in the Gov 2.0 space, with sessions ranging from how to properly define gov 2.0 to specific tactics to use in social media within government. The biggest takeaways from the event: focus on people, build replicable solutions, and engage in expansive, multi-pronged outreach and public awareness campaigns.